Digital transformation in health institutions and its role in improving the quality of health care services in light of the Corona pandemic - the experience of the Kingdom of Saudi Arabia-

Abstract

Our study aims to identify the role played by digital transformation in health institutions in improving the quality of health services in light of the Corona pandemic. In order to answer the question and the problem posed, the descriptive approach was used, which allowed us to collect information and data and analyze it according to the requirements of the study.

The study reached a set of results, the most important of which is that in light of the outbreak of the Corona pandemic and despite its negative repercussions, it had an important role in moving towards the health digitization of the health sector, and activating e-health during the pandemic through an integrated set of electronic methods and technologies, which in turn contributed to the improvement of Health care services.

Through the experience of the Kingdom of Saudi Arabia, and thanks to electronic work in health institutions, represented by electronic systems, programs and applications such as “wasfaty”, “Mawid”, “Rasd and Sehha” and “electronic paramedic”...etc., the Kingdom was able to raise the level of readiness of its health institutions to tackle the Corona pandemic, and to raise the efficiency and quality of services, which increased the satisfaction of beneficiaries.